Refund & Cancellation Policy

• Full refund within 7 days of paying. Ask within 7 days and we refund the whole amount. The celebration goes back to the free plan; nothing in it is deleted, though anything over the free plan's limits becomes read-only.
• After 7 days, a plan isn't refundable. If you paid for the wrong celebration, you can move the plan once, within 14 days of paying, to another of your celebrations (in Settings, under Plans & billing).
• Deleting a celebration doesn't refund its plan by itself. Within 7 days of paying, ask us first.

• Messages that couldn't be delivered go back on the celebration's WhatsApp balance automatically.
• Unused balance is refunded on request, within 6 months of buying it.
• A request to send automatically can be cancelled for a full refund any time before sending begins. Messages already delivered aren't refundable.

If you were charged twice, or money left your account but the plan or balance didn't arrive, we refund it in full. Razorpay often reverses a failed payment by itself; if not, email us.

Email support@celebracia.com from your account's email address with the celebration's name and, if you have it, the payment reference from your receipt. We reply within 2 working days. Approved refunds go back to the card, UPI or bank account you paid with, usually within 5–7 working days; your bank may take a little longer to show it.

Celebracia is an online service; nothing is shipped. A plan or balance is added to your celebration as soon as the payment is confirmed, usually within a minute. If it hasn't arrived within 24 hours, email us and we'll fix it or refund you.